Terms & Conditions
Location
We are situated in New Jersey, United States.
Shipping
- Shipping times range from 2 to 7 business days from the date of order, contingent upon your geographical location.
- Unless otherwise specified, all shipping rates are computed for destinations within the United States and Puerto Rico.
- A tracking number will be provided via email once your order is shipped.
- Please note that we do not offer international shipping by default. If you wish to place an international order, kindly reach out to us beforehand to obtain a shipping quote. If you place an international order without prior contact, you will be required to pay an additional shipping fee.
- Cancellations are subject to a 5% charge.
International Taxes and Duties
We are not responsible for any international taxes and duties that may be incurred.
Combined Shipping
For customers ordering multiple items, we offer the option to combine shipping fees. Please inquire about combined shipping before placing your order.
Signature Requirement
For all orders exceeding $300 in value, a signature is mandatory upon delivery.
Returns
- We accept returns for scissors in like-new condition within 7 (seven) days of receiving your order. Please contact us for return approval at info@zolitta.com before shipping your return.
- All items must be returned in their original packaging, unused, undamaged, and rust-free. Scissors must be shipped in the original shipping box. We do not accept service/returns for soft mailing packages.
- There are no returns accepted for grooming magazines/DVDs, grooming products (shampoos, conditioners, sprays), blades, attachments, and combs/brushes.
- All international sales are final and non-returnable.
- A 10% restocking fee and freight charge will apply to returnable goods.
Warranty
- There is no warranty provided for blades and attachments.
- Zolitta scissors come with a 6-month warranty from the purchase date. This warranty does not cover scissors that have been dropped or damaged, including nicks on the blades. Warranty claims will be void if scissors are repaired by unauthorized services.
Zolitta Clippers Warranty
- All Zolitta clippers are guaranteed against manufacturer's defects for 1 year from the date of purchase (limited to the motor and control panel).
- Clippers are satisfaction guaranteed for the full cost within 7 days from the purchase date, provided they are unopened and undamaged.
- Clippers must be returned to the Zolitta shipping center along with a copy of the purchase receipt for warranty claims.
- Any clippers that are damaged, dropped, misused, mishandled, abused, or otherwise not cared for will be rejected.
- Clippers exhibiting anomalies or malfunction within the first 15 days of use will be replaced, while those exceeding the 15-day window will be repaired as needed, at Zolitta, LLC's discretion. The warranty includes spare parts and labor if a repair is required.
- All clippers must be shipped with prepaid freight to our service center. If the clipper is covered under warranty, a new or repaired unit will be shipped at no cost. If the unit is out of warranty, all repair and freight charges are the responsibility of the customer.
- Our warranty does not cover normal wear and tear of blades or shells, or cord damage resulting from usage or mishandling.
- The warranty is void if the clipper has been treated carelessly, used improperly, used with an incorrect supply voltage, or used with accessories produced by unauthorized companies.
Shipping Fee for Exchanges or Returns
Shipping fees will not be refunded for any exchange or return orders. If you receive broken or incorrect merchandise, please contact us immediately(3 days from receiving), and take pictures of the item and the package.
Shipping Address
Zolitta, LLC
189 Main Street
Madison, NJ 07940
Damaged Items
We require the return of damaged items to qualify for a full refund. No exceptions. We do not replace any goods without receiving the originally shipped item back.