Terms & Conditions
We are located in New Jersey, USA
Shipping 2-7 business days from the date of the order depends on the area you live.
All shipping prices ( if not specified) calculated for USA and Puerto Rico only.
Tracking number will be e-mailed after we ship.
We do NOT ship internationally , but If you want to place an international order,
please contact us for the shipping quote prior ordering.
IF YOU PLACED THE INTERNATIONAL ORDER WITHOUT CONTACTING US,
YOU HAVE TO PAY EXTRA SHIPPING FEE. THERE WILL BE 5% CHARGE FOR CANCELLED ORDER.
WE ARE NOT RESPONSIBLE FOR INTERNATIONAL TAXES AND DUTIES .
If you ordering multiple items, we can combine shipping fees.
Please, let us know BEFORE the order placed.
We are gladly accept scissors in LIKE NEW condition if you ship it back within 7(seven) days after receiving
Please, contact us before shipping your order back for return approval email@example.com
All Items should have original packaging, not used, not damaged, not rusted.
NO RETURNS :
*on all grooming magazines/DVDs,
*grooming products ( shampoos, conditioners, sprays),
*blades, attachments and combs/brushes.
There will be 20% restocking fee and fright charge for returnable goods.
There is NO warranty for blades and attachments.
Zolitta scissors warranty: 6 month from the purchase date .
Warranty will be voided if scissors repaired by other than Zolitta authorized services.
Zolitta CLIPPERS warranty:
- All Zolitta clippers are guaranteed against manufacturer’s defect for a period of 1 year from the date of purchase.
- Clippers are satisfaction guaranteed for the full cost of the clipper for a period of no longer than 14 days from the date of purchase.
- Clippers must be returned to Zolitta shipping center along with a copy of the purchase receipt. Acceptable returns include unopened and undamaged product only. Any returns that are damaged, dropped, misused, mishandled, abused or otherwise uncared for will be rejected.
- Clippers that have any anomalies or malfunction during the first 15 days of use will be replaced with a new unit. Those that exceed the 15 day cutoff will be repaired. Artero USA Inc. reserves the right to replace or repair clippers as required. Warranty includes spare parts & labor should a repair be required.
- All clippers are to be sent freight pre-paid to our service center. If the clipper is covered under our warranty, a new or repaired unit will be shipped at no cost. If the unit is out of warranty, then all repair & freight charges are to be paid by the customer.
- Our warranty does not cover normal blade wear & tear or cord damage caused by usage or clipper mishandling.
- Our warranty will be deemed null & void if the clipper:
* Has been treated carelessly
* Has been used improperly
* Has been used with an incorrect supply voltage
* Has been used with accessories produced by any unauthorized company
Shipping fee will be NOT returned for exchange or return orders.
If you received broken or incorrect item, please contact us immediately, take pictures of the item and the package.
Damaged items will be replaced after shipping providers investigation.